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About Us

Welcome to CaliforniaCarDusters.com. This is a site where we offer the best prices and fastest delivery on only Original California Car Products.

We offer only brand new Original California Car Products at extremely low prices and believe you will find our customer service is second to none. We take pride in selling quality products with exceptional service.  We don't make the products, we just sell them cheaper, and ship them faster than anybody else.   We love them!

Please take an opportunity to read our feedback from previous customers.  We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

Another added benefit to shopping at CaliforniaCarDusters.com is that all orders within the United States have TWO FLAT RATE SHIPPING OPTIONS :

1.) You may chose $5.95 FLAT RATE SAVER SHIPPING with TRACKING NUMBERS.
Saver shipping is either USPS First Class Mail or USPS Parcel Post Mail and
will take between 5 to 12 Business Days to arrive.

OR

2.) You may chose $6.95 FLAT RATE PRIORITY SHIPPING with TRACKING NUMBERS.
Priority Shipping is either USPS Priority Mail or Fedex Home Delivery and will take 2 to 5 Business days to arrive.

- Orders are charged NO SALES TAX.

- All orders ship within 24 hours.
(excluding postal holidays, Saturdays, and Sundays)

Our contact information is as follows:

CA Car Dusters
6661 Bubbling Brook Dr
Suite D
Las Vegas, NV 89107

24 Hours A Day Customer Service*:  SUBMIT A CUSTOMER SERVICE TICKET (CLICK HERE) typically answered in less than 24 hours (often same day).

Phone service Don't want to order online? Use our order form to order by mail, fax, or customer service ticket.

Download the order form and print it:
JPG Image (right click here & save) or a PDF Document (right click here & save).

You can also submit your own purchase order if you wish. Just download the order form and send your PO via one of the methods listed at the top.

We don't take direct calls anymore because our operation is small and after 15 years we find the online customer service ticketing system to be much more efficient.

*It's best to communicate with us BY SUBMITTING A CUSTOMER SERVICE TICKET (CLICK HERE).


Our business hours are:

  • Monday thru Friday 10:00 AM to 3:00 PM West Coast Time
  • Closed Saturdays and Sundays 
  • Closed on all major holidays



Policies & Frequently Asked Questions

Credit Card Security

 

Shipping & Order Status

 

Ordering Information

 

Return Policy

 

Privacy Policy Security Policy


 Top Reasons to Buy From CaliforniaCarDusters.com 



Credit Card Security and Privacy Information

Is it safe to use my credit card?  Yes, shopping at CaliforniaCarDusters.com is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee:  We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here.

Why is it so safe? 

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with!

Do I have any other protection against fraud?  CaliforniaCarDusters.com  is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection. You can read more Here.

Still don't wish to use your credit card on the internet?  No Problem.
To Order Offline by Fax, Mail, or Customer Service Ticket...
  Download the order form and print it:
JPG Image (right click here & save) or a PDF Document (right click here & save).

You can also submit your own purchase order if you wish. Just download the order form and send your PO via one of the methods listed at the top.

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Ordering Information

Order Methods:  We accept American Express, Visa, Mastercard, Discover Card, and Money Orders/Cashier's Checks only. Credit card orders are not charged until the order is packed and ready to ship in most cases. The only exceptions are bulk orders. 

To Order Offline by Fax, Mail, or Customer Service Ticket...   Download the order form and print it:
JPG Image (right click here & save) or a PDF Document (right click here & save).

You can also submit your own purchase order if you wish. Just download the order form and send your PO via one of the methods listed at the top.

Do you charge sales tax? We are headquartered in Las Vegas, Nevada and we charge no sales tax. Of course, All orders shipped to addresses outside Nevada are exempt from sales tax anyway.

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Shipping & Order Status

Shipping Policies:  We try our best to get your item out as soon as possible.  Items that we sell are in stock and ship within 24 hours of purchase (except bulk orders).  Some orders even ship the same day depending on what time the order is placed! Bulk / Dealer orders ship normally in 10 business days.  We make every effort to ensure the fastest possible delivery.  Business days are Monday through Friday.

What is an address correction charge?

Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a charge for the actual cost of reshipping, not the flat rate cost. We will contact you if this happens. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.

This fee is charged in the event that USPS returns your order to us, and we have to reship it. and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.

How do I know if my order has shipped?  Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us BY SUBMITTING A CUSTOMER SERVICE TICKET (CLICK HERE). and include your name and order number.

How do I cancel my order?  If you wish to cancel your order prior to delivery, please contact us immediately BY SUBMITTING A CUSTOMER SERVICE TICKET (CLICK HERE). Orders will be cancelled if items have not been shipped.  If items have been shipped, you must refuse delivery or follow our standard return procedures.  Please see the returns section for further details on returning your product.  If you refuse delivery, we will refund the item cost minus any associated shipping fees.  If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.

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Return Policy

What is your return policy?  Your satisfaction is our utmost priority.  We will do our best to satisfy your requirements. We offer a limited 30 Day Limited Money Back Guarantee returns policy.  Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date.  The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost.  

If the item(s) have been used or tested in any way, it can not be returned unless defective and within 30 days from date of purchase.  It must be in its original box and all manuals, warranties, accessories and packing materials must be included.  Any items that have been opened or used will incur a restocking charge of 15% of the item(s) price.  The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping   Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. 

How do I return an item?  For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via CUSTOMER SERVICE TICKET (CLICK HERE).  Please include your order number and the reason for your return in your email. We will respond within 48 hours with a Return Authorization Number and instructions for returning the item to us.  All returns MUST have a Return Merchandise Authorization (RMA) Number.  All returns received without an RMA number will be shipped back at the customer's expense.

Damaged Items: If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately.  We will file a claim with the shipping company.   In this case, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides). 

Undeliverable or Refused Shipments:  Undeliverable or Refused merchandise will be charged for the freight charges both ways.  

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CaliforniaCarDusters.com Privacy Policy

CaliforniaCarDusters.com is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and the order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.

Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.

The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.

We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.

CaliforniaCarDusters.com does not use cookies to track customer movement on our site. However, Yahoo! uses cookies to facilitate the checkout process. Please see the Yahoo! Privacy Policy. You may still make purchases at our site if you have set your browser to disable cookies but functionality may be limited.

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Security

We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.

CaliforniaCarDusters.com is hosted by Yahoo! Store on its secure servers and our orders are processed using their shopping cart. Our checkout process uses industry standard SSL (Secure Socket Layer) technology to encrypt and scramble all personal information including your name, address, and credit card information so that it may not be read by others as it travels over the Internet. Secure Socket Layer encryption is employed during checkout when the URL in browsers, such as Microsoft Internet Explorer and Netscape Navigator, changes from "http" to "https". The "s" indicates that you are in a secure area. Your browser may also show a pop-up window when you are here.

For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.

Email is not encrypted so please do not transmit your credit card number via e-mail.

Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.

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Top Reasons to Buy from CaliforniaCarDusters.com

1. Reputable
We are proud members of Yahoo!  Shopping network and have achieved the highest rating possible.  It is the five-star Top Service rating.

We have also sold thousands of items and have had no unsatisfied customers!  You read that right; we have never had a negative review out of all of our orders.  We do everything within reason to make the customer happy.  Try us out and see for yourself.

2. 100% Best Price Guarantee
CaliforniaCarDusters.com guarantees low prices on everything we carry.  If you should find a lower price from a legitimate INTERNET competitor on an identical item we stock (including shipping, tax, rebates, etc), even if it's an "advertised special," we will meet or beat that price.  To receive your discount, please contact us SUBMITTING A CUSTOMER SERVICE TICKET (CLICK HERE) .  (This guarantee excludes closeouts, liquidations, store specific coupons or gift certificates, and clearance items.  We do not match Brick & Mortar stores because they have no shipping costs).


3. Better Business Bureau
We are proud members of the Better Business Bureau.

4. 30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from CaliforniaCarDusters.com.
We offer a limited 30 Day Limited Money Back Guarantee returns policy.  Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date.  The returned item must be in the original box with all paperwork. The item must be unused and untested. We will issue refunds for the product only. The customer will incur the expense of all shipping charges, even if the order was sent with freight allowed (Free shipping).   If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount. 

If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase.  It must be in its original box and all manuals, warranties, accessories and packing materials must be included.  Any items that have been opened or used will incur a restocking charge of 15% of the item(s) price.  The customer will also incur the expense of all shipping charges, even if the order was sent with freight allowed (Free shipping).   If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.   

5. Fast Service
Our goal is to ship out all customer orders within 24 hours. In fact, 99% of customer orders are shipped out the next Postal Shipping day and some are shipped out on the same day!

6. Privacy
We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.

7. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

8. Responsible and Accessible
Our customer service department answers emails within 24 hours. Our goal is to answer all customer tickets within the same day. If you have any questions or comments, please send them by SUBMITTING A CUSTOMER SERVICE TICKET (CLICK HERE) .

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